Effective date: 04 November 2025

Sharr Travel (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website https://sharrtravel.com, make a booking, or use any of our online services.

1. Who We Are

Sharr Travel is a licensed travel agency operating in Kosovo with offices in Prishtina, Prizren, and Suhareka.
We provide international travel packages, including trips to Switzerland, Vienna, Budapest, Istanbul, Thessaloniki, Sofia, and other destinations.

2. Information We Collect

When you use our website or book a trip with us, we may collect the following personal information:

• Full name

• Email address

• Phone number

• Passport or ID details (for booking confirmation when required)

• Payment information (processed through secure payment gateways)

• Travel preferences and booking details

We also automatically collect certain technical data (such as IP address, browser type, and device information) through cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

• Process and confirm your bookings

• Provide customer support and respond to your inquiries

• Send booking confirmations, invoices, and important travel updates

• Improve our website and customer experience

• Comply with legal and regulatory requirements

We do not sell, share, or rent your personal data to any third party. Your data is stored securely on our company servers and is used solely for the purpose of providing travel-related services.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies such as Google Analytics and Facebook Pixel to analyze traffic, understand user behavior, and improve our marketing efforts.
You can manage or disable cookies through your browser settings.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for accounting, legal, or reporting requirements.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
All sensitive data (such as payment details) are processed through secure, encrypted connections.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Object to or restrict certain data processing activities

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Services

We may use trusted third-party service providers (such as payment processors or analytics tools) to operate our website and process your data securely on our behalf. These providers are bound by strict confidentiality and data protection agreements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

Sharr Travel
📍 Prishtina, Prizren & Suhareka, Kosovo
📧 Email: [email protected]
🌐 Website: www.sharrtravel.com